Shipping methods and countries where we cannot ship

Please note that EMS is back at your service for China and a part of Europe.

Currently we cannot ship to Russia.

Currently the bows are shipped by FedEx or UPS.

Shipping & Returns

Shipping Information

We will ship any items in our online catalog to just about anywhere in the world! Shipping costs and methods are calculated once the order has been placed and then confirmed via email. If you have specific shipping needs, please include these instructions with your order. Sales are final after shipping costs have been agreed upon.

Every effort is made to give you the fastest possible service. However even when all items are in stock it may take 3-5 days upon receiving payment for us to assemble and ship your order. When items are not in stock it may take up to one month to receive them from the manufacturer before we can ship it to you. We will do our best to communicate to you when this is the case. Once your items have shipped you will receive notification of shipment with a tracking number. We appreciate your understanding.

Custom Ordered Items

If you order custom items, such as arrows, yugake or custom-sized uniform items, shipping time may take sevaral months or more. Please take this into careful consideration when you place your order.

Shipping within Japan

Please note that the prices on this website do not include Japanese sales tax, as it is not necessary for international orders. However, if your order is shipped to an address within Japan it will be necessary to add 5% sales tax to the order.

Shipping Bows

Shipping bows is expensive due to their length. It is usually much more economical to order several bows at a time, as the additional weight of a few bows is not usually enough to change the shipping price. Consult our page on Shipping for Bows for cost estimations. If you have any concerns or questions about your shipping requirements, please contact us!

Return Policy

Please confirm the contents of your order as soon as you receive it.

Damaged Goods or Missing Items:

Before you sign to accept your delivery from Sambu Kyuguten, please check that the box is not damaged. Pay particular attention that there are no rips or cuts to the box or other packaging materials. Only sign for your delivery if the package is in good condition.

In the event that you sign for a damaged package, there is no way to receive compensation for the damage. Sambu Kyuguten is not responsible for any damage incurred to our deliveries in transit to our customers. When receiving a damaged package, customers are responsible for seeking compensation from the shipping companies directly. Sambu Kyuguten will not ship replacement items without receiving proper compensation for the cost of the items.

Undamaged returns:

We restrict returns to unopened items as long as we receive contact within 7 days of receipt of the order.

If you decide to return an unopened item, please contact us within 7 days and we will send you the return shipping address.

In this case, return shipping costs are the responsibility of the customer.

Shipments that are refused delivery at the convenience of the customer will be returned to our shop in Japan. In this case, the cost of the products and shipping are forfeited by the customer.

Bows:

We cannot accept the return of a bow that has been used, meaning a bow that has had an arrow knocked. We will not accept the return of bows with marks on the seki-ita, the yasurido, the nigiri, or show any other signs of use.

Arrows:

We cannot accept the return of arrows that have been cut to length and the yanone attached.

Yugake:

When you purchase a yugake, please try it on immediately upon receipt. Please note that due to the hand-made nature of these products, there will be slight differences in fit even among custom ordered yugake.

We cannot accept the return of a yugake once it has been worn to torikake with a bowstring, shoot a bow or if the leather shows other signs of wear.

Hakama:

Please confirm the length of your hakama as soon as you receive it.

We cannot accept the return of a hakama once the tacking strings have been removed.