Ordering from Sambu

1.Your order is placed online at our English website
2.We calculate shipping costs and check stock of items on your order, then send that to our translator
3.Our translator will send you the final shipping costs for your confirmation
4.Once you agree to the costs to be charged via PayPal, we assemble your package for deliver. Any custom items are commissioned at this time. The whole order is held until all items are complete, unless we receive instructions to separate the shipping of items.
5.When your package is ready to ship, we will notify you and ask that you confirm that you will be ready to receive it when it arrives at your location. This extra confirmation is done to avoid having packages returned to us in Japan.
6.After receiving your shipment confirmation, we will ship your package and provide you with a tracking number for Express Mail Delivery (EMS) or Fedex.

We like to inform you that the shipping cost include also the fee (our company once);the fee is changed according the size and weight of your order. Thank you for your understanding!

・PayPal
An alternate method of payment is through PayPal worldwide. There are no extra fees for the customer when paying via PayPal and payment confirmation is immediate, thus allowing us to ship your order quickly. Customers are also able to use a credit card when paying via PayPal.
For more information about PayPal, please visit their website: https://www.paypal.com/cgi-bin/webscr?cmd=_display-approved-signup-countries-outside

Sambu Kyuguten

Shipping & Returns

・Shipping Information
We will ship most items in our online catalog to just about anywhere in the world! Shipping costs and methods are calculated once the order has been placed and then confirmed via email. If you have specific shipping needs, please include these instructions with your order. Sales are final after shipping costs have been agreed upon.
Orders containing bows will be shipped via Fedex, other items will be shipped via Express Mail.
Every effort is made to give you the fastest possible service. However even when all items are in stock it may take 3-5 days upon receiving payment for us to assemble and ship your order. When items are not in stock it may take up to one month to receive them from the manufacturer before we can ship it to you. We will do our best to communicate to you when this is the case. Once your items have shipped you will receive notification of shipment with a tracking number. We appreciate your understanding.

・Return Policy
Please confirm the contents of your order as soon as you receive it.

Currency Conversion

Since our customers shop from around the world, we list all of our prices in Japanese Yen. If you'd like an estimation of prices in your currency, you can try using XE.com's Personal Currency Assistant. This will open a pop-up currency converter that you can use as you browse our site (you may need to tell your pop-up blocker to allow this window to appear from www.xe.com).