Welcome to Sambu Kyuguten!
Please enjoy shopping with us!
If you have any questions, please feel free to contact us.


Information based on ASCT

Shop Name Sambu Kyuguten
Business Name Sambu Kyuguten
Proprietor Kiyoshi Ino
Address 1298,Mori,Sammu city,Chiba,Japan, 289-1214
Telephone Number 0475-88-0005(Japanese Only)
Fax Number 0475-88-1197
Email Address info@sambu-kyugu.com
Webpage http://www.sambu-kyugu.com/
Products Kyudo Equipment etc.
Qualifications All Japan Kyudo Equipment Guild Member
Availability Accepting inquiries via email or fax.Japanese only via telephone please
Other Necessary Fees Shipping costs and other customs taxes are, as a rule, the responsibility of the customer. Because shipping costs vary based on the order size, weight and destination, we will notify you of your order total including shipping costs once they have been calculated.
Period of Validity Orders that are not paid within 30 days of submission will be canceled. Although the website will automatically confirm your order, we are occaisionally out of stock of items. When this is the case, we will notify you by email of the expected availability.
Period of Shipment After receiving payment, we will send notification when the products are ready to ship. The shipping date will vary depending the availability of different products. Although the website will automatically confirm your order, we are occaisionally out of stock of items. When this is the case, we will notify you by email of the expected availability.

Returns and Faulty Items

Return policy Returns are limited to unopened, unused products only within 7 days of delivery of the package. We cannot accept returns or exchanges of yumi or yugake that have been used, or that show signs of usage. We cannot accept returns or exchanges of arrows that have been cut and fitted with the yajiri (arrow tip). Beginners should consult with their kyudo instructor before making these purchases. We cannot accept return or exchange of a hakama that has had the manufacturer threads removed. Please be sure to confirm the length of the hakama before removing these threads.

Returns at the customer's convenience

If requested, we can refund the cost of the returned items via bank transfer. However the customer will be responsible for all of the transfer fees deducted from the amount of the refund. These fees include:
- Bank transfer fees charged by the bank in Japan for initiating the transfer
- Bank transfer fees charged by the accepting bank abroad

Because the banks will remove their fees from the amount transferred, the amount of money ultimately deposited in the customer's account will differ than the amount of the refund. In the event that the amount of the refund is small, these fees can sometimes be more expensive than the refund itself. In that case, we recommend the following options:
- Retain the refund as a credit towards a future order at our store
- Choose a different, comparably priced item to replace the item returned.
Return Shipping Costs For returns made at the convenience of the customer, return shipping costs are the responsibility of the customer. However, if a return is made due to faulty or mistaken items, then we will refund the customer for return shipping costs.
Faulty Items Please contact us immediately about receiving a replacement item. If we do not have stock, we will contact you about making a suitable replacement or cancelation of the item. Please contact us within 7 days of receiving your package about any faulty items. If contact is received beyond the 7 day period, we may not be able to accommodate the request for return or exchange. Thank you for your understanding.

Payment Methods

Payment Methods We accept payment by credit card or PayPal.
Period of Payment After we send the final invoice including shipping costs, we will proceed with the order only after receiving payment in advance.
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